We can facilitate our programs as described in the workshop outlines, or we can work with you to tailor them to address goals and objectives specific to your group. Nothing beats participative learning in small groups taught by a master of the subject. Thank you for all your support and value you brought this team. 1. The customer service provider interacts with the customer according to laid down processes and procedures. Work Experience Courses in this program are offered using online and/or hybrid delivery method in Fall 2020 due to COVID-19. Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. The most common ways are by enrolling on to an online Customer service course where the content will be accessed online or by enrolling on to a classroom Customer service course where the course will be taught in an in-person classroom format, at a given location. face to face, telephone, email. Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Training Participant, Major US Insurance Company, Jonathan T., Employee Development Specialist USCPSC, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Gina J., Executive Analyst, City of Klamath Falls, Alexandra N., Training & Development Manager, Simon Kucher & Partners, Helen J., Mission Systems, Collins Aerospace, Business Etiquette, Civility, and Professionalism, Critical Thinking and Problem Solving in Customer Service, Leadership for Customer Service Leads, Supervisors, and Managers. Following it, you’ll find short descriptions of each program and links to the full overviews. 25 Experts have compiled this list of Best Customer Service Course, Tutorial, Training, Class, and Certification available online for 2020. My department will speak well about this course for a while. If you’re serious about customer service, we can help you create service goals, deliver initial training, and suggest processes and steps to drive and sustain a service culture. We have several programs that target general audiences, and our specialized workshops address such industries as: We offer training in three formats: onsite customer service training, facilitator-led virtual customer service courses, and self-paced online programs. A well trained cashier can make or break the customer experience. Myla was wonderful and our team really appreciated the opportunity to work with her.”. Thomas was exactly who we needed to address our etiquette training needs. He started the session telling his own story. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”, “It was a pleasure to work with Charlie last week. If you see a program here that’s of interest for virtual delivery and not currently listed as a virtual training program, get in touch. He got rave reviews from the participants.”, “Eduardo was an excellent facilitator. Our team was receptive and the activities were fun and engaging. It was truly an effortless experience for us!”, “The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. Customer Service Representative and Cashier Training ; 40 hours; Full-time or Part-time Options; Learn to interact with customers appropriately, make successful sales, learn to … Douglas College. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. 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New, Breastfeeding Course for Health Care Providers, Childbirth Educator Training Program - Teaching Skills Workshop, Communication & Counselling for Perinatal Health Care Professionals - NEW, Doula Canada Labour & Birth Doula Training, Educational counselling and student advocacy, How to apply for scholarships, bursaries and awards, Writing Your Test with Accessibility Services, Student Leadership, Peer Programs and DSU Clubs, Living Big Student Leader of the Year Award of Distinction, Outstanding Contribution to Student Engagement by College Staff and Faculty members, Release of liability, waiver of claims, assumption of risk and indemnity agreement, Steer Your Career - Career Management Series, The Government of Canada Research Support Fund, Laura C. Muir Performing Arts Theatre Regulations, Contact Institutional Research and Planning, Committees, Liaisons and Board Representative, Strategic planning - Looking ahead to 2025, Contact us Vice-President's Academic Council, Douglas College Student Award for Educational Excellence, Admissions & Language Competency Standards - Membership, Admissions and Language Competency Standards - Terms of Reference, Educational Excellence - Terms of Reference, Educational Policies - Terms of Reference, Facilities use regulations - Laura C. Muir, Key request form - New Westminster - Students, Accident and injury reporting for students, Student employees working alone or in isolation, Collective agreements and terms and conditions of employment, Basic Occupational Education - Retail and Business Services (Certificate), Career and Employment Preparation (Certificate), Basic Occupational Education - Electronics and General Assembly (Certificate), Basic Occupational Education - Food Services (Certificate), 50% (8 credits) of all coursework must be completed at Douglas College. We really enjoyed it. COURSE OBJECTIVE . Book your online course today. She made the groups feel very comfortable during the training.”, “Shawn was an excellent facilitator. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. The one main piece of feedback I got was they wanted more time.”, “Pamela was amazing and extremely personable. Please contact us to speak with a facilitator about your needs and bringing training to your organization. 8745 W. Higgins Rd. Usually we can convert the course. Shane S., General Manager, Aero-Flite, Inc. Mia C., Division Chief, Business Management, US Mint, Kristy C., Executive Assistant, Oak Park Place, Geri T., VP Human Resources, Hamburg Süd NA, Sharon M., Quality Manager, Northern Valley Indian Health, Valerie R., Employee Training Specialist, U.S. Department of Justice, Christy S., Sr International Business Development Manager, Zippo Manufacturing Company. Pamela was able to create a curriculum that completely met our needs on such a short timeline. Often, a cashier will receive on-the-job training, but sometimes, this training is very brief and inadequate. Looking forward to the LA workshop next month.”, “I would like to say that yesterday was simply amazing. Working with you both has been an outstanding experience throughout the entire process. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, “I wasn’t sure what to expect and found it to be awesome. Cashier training for WIC (the Women, Infants and Children government assistance program) administration procedures (1 hour) or WIC training (1 hour). You will learn about cashier job description and opportunities as well as cashier responsibilities, and how to be a good cashier. These cashier training tips will help you equip your staff to handle the day-to-day interactions with your paying customers. We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom. Customer Service Cashiers process transactions at check-out areas of retail stores. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”, “The training was amazing! students and recent finance and accounting graduates. This was a great class and Kate was the best. We would like to acknowledge that Douglas College campuses, where we live, learn, work and play, are located on the unceded traditional territories of the Coast Salish Peoples of the QayQayt and Kwikwetlem First Nations. Fantastic result overall – thank you so very much!”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. Bonfire Training is a corporate coaching company with over 30 years of experience; it offers both on-site and remote training options for your customer service training needs. Jim D., Plover Plant Manager, Ingredion Inc. Moneke K., Administrative Coordinator, USPS, Michael O., Staff Relations Representative, The Cheesecake Factory, Elizabeth T., Assistant Professor, Baylor College of Medicine, Robin A., Manager, Talent Development thyssen-krupp Elevator. Computer courses start from @700 / office admin @750 and cashier course @600 . Our course facilitators are seasoned professionals with extensive experience in customer experience consulting and customer service training. A workshop leader who sells products during class time. The Customer Service and Cashier Training Program covers all the required skills to prepare students for employment in various positions within the realm of customer service / hospitality, merchandising, and cashiering. Processes are in place to measure the interaction between customer service providers and customers. He is the greatest facilitator I have ever worked with!”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “I have been in several training sessions, and I have to say this has been the best one. Quality cashier training is an essential step in your business running smoothly. Thank you, Greg!”, “Both sessions went great. Monitoring the customer’s satisfaction ((Customer Service Excellence Training Course)). Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Pamela did a great job of engaging our participants in the training. Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. In our Customer Relations/Customer Service seminars participants will: I saw people taking notes that I never would have imagined would be engaged. Designed for those with no previous bank training, this course teaches you the basic skills needed to become a bank teller, including banking terms, products and services, operating cash and balancing, and customer relations. Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd. Kelly D., Training and Development Program Specialist, Major US Insurance Company, Workshop Participant, Knowles Corporation. This course gives the skills and techniques needed to enhance your customer service skills and enable you to provide exceptional customer service. V3M 5Z5, 1250 Pinetree Way From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”, “Phillip, you are the best! NOTE: International students are not currently eligible for this program. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version. You can also take courses on customer service, professionalism, stress management and other relevant workplace skills, and simultaneously receive some college credit. I took this class years ago with her and she makes the information stick.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. Our customer service training course delivery is custom-made to train your staff on proven strategies that can be applied to your specific industry and clientele. … These workshops are not offered in a public seminar format. She is a wonderful instructor!”, “In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. Customer Service and Cashier Training Certificate. I look forward to another opportunity to work with you, you were an absolute delight.”, “We did enjoy the class and yes, I am excited to work with you to bring in more. 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