The Hospitality Management program provides students with the required skills the hospitality industry is now, and will be, requiring. Once you take the test, you will receive Van Mieghem. CHED - The Official Website of Commission on Higher Education The proctored final exam is a cumulative test designed to ensure that you've mastered the material in the course. Or choose from other options: 5-course curriculum 6-course curriculum 12-course curriculum exam readiness quiz. Dynamic Ideas, 2008. Defines and discusses hospitality industry marketing, service marketing, sales strategy, service as a product, how to calculate hotel market share and the relationship between technology and hospitality marketing. All other trademarks and copyrights are the property of their respective owners. HR Management for Hospitality Flashcards, Flashcards - In the first year of the programme, candidates learn some core subjects which pertain to skills … c. Lodging Operations. • Operations Strategy: Principles and Practice. Robert F. Wagner Graduate School of Public Service OM, Fall 2017 New York University . Explains human resources management and planning, common human resources metrics, job design in human resources and employee rights. Here's a breakdown of how you will be graded on quizzes and how they'll factor into your final score: Assignments are intended to assess your application, analysis, and critical thinking skills in relation to the concepts you learn in the course. Depicts the management of international hospitality, benefits of globalization, types of global hospitality providers and impact of international travel and tourism on the hospitality industry. Diploma in Hospitality Management Employment Areas. Describes ethics, intrapreneurship and individual and team dynamics. Anyone can earn credit-by-exam regardless of age or education level. The hospitality profession involves maintaining the care and comfort of the guest in lodging or foodservice operation. Purchasing for Hospitality Operations. Tourism and Hospitality represent broad subject areas. Meaning of each. 41 0 obj <>stream ICSE Hospitality Management Class 9 Syllabus. Hospitality Law is a legal practice of handling guests. This is an online course. During its first three terms the programme will cover fundamental topics such as marketing planning, strategic approaches in tourism and hospitality business, operational management, cross-cultural management, event management and entrepreneurship. Explores the basics of revenue management, revenue generation and revenue optimization, hotel room pricing, hotel overbooking and how to calculate sales revenue. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream The decision was taken in an online meeting conducted in Hamirpur in the last week of September 2020. Explore purchasing and inventory management processes for foods and other supplies; to include development of purchase specifications, determination of order quantities, formal and informal price comparisons, appropriate receiving procedures, storage management, and issue procedures. However, Shiksha has compiled a list of topics that candidates can consider studying while preparing for IIHM eCHAT 2020. 22 0 obj <> endobj During this course, you will learn about the world of managing operations. - Definition & Models, Lesson 5 - What Are Financial Statements? Dynamic Ideas, 2008. MBA Operations Management: Syllabus and Course Description. We will send you an email with your official exam results within 1 to 2 weeks. CREDIT HOURS: 3; Lecture Hours: 3: Lab Hours: 0. Hospitality Management is done on Merit obtained in qualifying examination. Hotel & Lodging Strategic Management Flashcards, Flashcards - Supply Chain Management: Strategy, Planning, and Operations (5 Edition) by Sunil Chopra and Peter Meindl. You may take the proctored final exam whenever you are ready. - Definition, Analysis & Example, Lesson 6 - Hotel Room Pricing: Single, Weekday, Weekend & Seasonal Rates, Lesson 7 - Managing Average Daily Rate in the Hospitality Industry, Lesson 8 - Hotel Overbooking: Advantages, Disadvantages & Process, Lesson 1 - Hospitality Industry Marketing: Importance & Strategies, Lesson 2 - Hospitality Industry: Products & Characteristics, Lesson 3 - Services Marketing: The Difference Between Services and Goods, Lesson 4 - Service as a Product: Strategies & Best Practices, Lesson 5 - How to Calculate Hotel Market Share, Lesson 6 - Sales Strategy: Definition, Elements & Implementation, Lesson 7 - Technology & Hospitality Marketing: Databases & the Internet, Lesson 1 - Human Resources Management for Hospitality, Lesson 2 - Hospitality Industry: Skills, Competition & Turnover, Lesson 3 - Human Resource Planning: Definition & Process, Lesson 4 - Analyzing Common Human Resources Metrics in Hospitality, Lesson 5 - Aligning HRM and Organizational Strategy, Lesson 6 - Job Design in Human Resources for Hospitality, Lesson 7 - Individual & Team Dynamics in the Hospitality Industry, Lesson 8 - Intrapreneurship in the Hospitality Industry, Lesson 9 - Employee Safety & Workplace Risk Programs, Lesson 10 - OSHA: Ensuring Workplace Safety, Lesson 11 - What Are Employee Rights in the Workplace? You will need to pass each quiz with a score of at least 80% to earn course progress for the lesson. ; Formulate ways to carry out the controlling function in organizations. This 18-month MA Tourism, Hospitality and Event Management programme consists of four terms. An understanding owhy f and how Hospitality and Tourism are The Dimensions of Travel and Tourism. You have submitted / required assignments for this course. DEREE COLLEGE SYLLABUS FOR: US CREDITS: 3/0/3 HT 3131 – HOSPITALITY OPERATIONS – LEVEL 5 UK CREDITS: 15 (Spring 2015) PREREQUISITES: HT 1001 Introduction to the Tourism and Hospitality Industry CATALOG DESCRIPTION: The functions, organization and management of … Hotel Safety, Security & Customer Service Flashcards, Flashcards - Hospitality Marketing & Sales can complete the entire thing. This Study.com course has been evaluated and recommended for college credit. Emphasis is placed on the techniques and technology of the hospitality industry from a management point of view. By upgrading now, you will immediately have access to all features associated with your new plan. Meaning of each. Please read this syllabus in its entirety. - Definition, Purpose & Importance, Lesson 6 - E-Commerce in the Hospitality Industry, Lesson 1 - Revenue Management for the Hospitality Industry, Lesson 2 - Revenue Generation for Hospitality: Definition & Overview, Lesson 3 - Revenue Optimization Strategies in Service Industries, Lesson 4 - How to Calculate Sales Revenue: Definition & Formula, Lesson 5 - What Is a Value Chain? (0/3). ... hospitality industry organization whose service quality you admire and then attempt to emulate hospitality. Graduates of this 60 credit-hour curriculum will be qualified to assume positions as production supervisors, management trainees and small unit managers. To apply for transfer credit, follow these steps: Learn more about the College Accelerator Plan. Although it will draw upon many of the business courses that you have been exposed to, it does go beyond merely tying together the various functional courses you have had. Hospitality Law. However, it is not necessary to earn 80% within the first three quiz attempts. You will then need to retake the final exam. Lesson 6 - What is a Night Audit? Evaluate the quality of revenue management decision making as applied to the hospitality industry 5. The basic eligibility for the program is passing 10+2 with 50% marks in any relevant stream from a recognized university or board. RSTO-1325 Spring 2011 01/18/2011 - 05/15/2011 Course Information. The table below shows the assignments you must complete and how they'll be incorporated into the overall grade. Some of the important topics of the BHM Syllabus are - Principles of Management, Hospitals Operations, Healthcare Economics, Quality Management, Human Resource Management, Medical Ethics and Financial Management. ���d��Ylå�A�����}r�\^eX��*`�R���4s�ǰfΈƬD�U��H��4ϖ�.�dz1&3�\�I��hAn��%�8IpU9��s2��a�W�%N.���~�q��p ��z\=���^�z�9ɶ���7��b�����(����zS���]�z�(d������s8̞�=�S�T��)-u��j�a�/�fQ����.K����݄�&Vcv~\Ϭ*(s].7�&˓0�S�U6�IfR�q���X%A��_�ꝡ)&�G�2��Ckv�X.�9�2]f�(]��(�E����(G�07'| �“���5==���,�6�]ff�U�)���S�>e�0Ԛ^�2�QƞK.�jh�m���. You can access them here. Watch lessons on your schedule whenever and wherever you want. The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Then download This course provides a basic understanding of lodging operations and management. Instructor: Xuan Wang Office hours: Friday 4:00 – 5:00 p.m. and by appointment Office: KMC 8-154 Email: xwang3@stern.nyu.edu Telephone: 212-998-0464 Course Overview and Objectives ... You will learn skills to manage clients and operations in key areas such as front office, housekeeping, and food and beverage. Purchasing for Hospitality Operations. HAMG-2305 Spring 2013 01/14/2013 - 05/12/2013 Bachelor of Hospitality Management (BHM) provides students with sufficient knowledge and skills to carry out the administrative operations of clinical and support service departments. academic %PDF-1.5 %���� Travel Services. study and career path that can help you find the school that's right for you. 1 Course Syllabus of Operations Management Winter Intensive 2015 (Subject to minor change) Meetings: 12:00 p.m. – 4:00 p.m., location Tisch-UC21. Today’s hospitality operations rely increasingly on computer technology. The topics listed below are compiled by evaluating previous years' … If you would like to raise your grade after receiving your exam results, you can retake quizzes with fewer than 3 attempts. The Hospitality Management program provides students with the required skills the hospitality industry is now, and will be, requiring. Answers and detailed explanations to each question, Video lessons to explain complicated concepts. All rights reserved. h�bbd``b`��@�� H0 � �$��g`bdX Complete Hospitality 304 by watching video lessons and taking short quizzes. ; Demonstrate understanding of how to carry out the organizing function of management. endstream endobj startxref Prentice Hall, 2012. Diploma in Hospitality Management Syllabus. Around the world, new operations are being created, while established companies continue to expand their prod- %%EOF However, the admission process varies from institution to institution. Hospitality Management and Leadership. achieved 100% Quiz Progress. 6. Our training adopts a Swiss influence in methods and curriculum, which is a combination of the traditional Swiss hotelier with modern management techniques. Prentice Hall, 2012. CIP CODE AREA: 12.0504 COURSE LEVEL: Introductory COURSE NUMBER: RSTO 1325. Topics on how hospitals function, administered and the various facilities managed, form the crux of the learning. c. Lodging Operations. Admission to B.A. Provides an overview of the hospitality industry's sectors, services, career options, challenges, growth and future. The All India Board of Tourism and Hospitality Management (AITBHM) has decided to restructure the syllabus of Tourism and Hospitality Management soon. MBA in Hospitality Management teaches candidates a great deal of knowledge about the management industry and is qualified for various positions in the hospitality industry. 7. Organization and administration of lodging operations including front desk, housekeeping, laundry, sales/marketing, management, and other positions common to lodging operations. Check your knowledge of this course with a 50-question practice test. Supply Chain Management: Strategy, Planning, and Operations (5 Edition) by Sunil Chopra and Peter Meindl. Your studies of the hospitality, tourism, and service industries are taking place dur-ing a time of amazing growth and success. Because the change is This course will provide students with a thorough overview of the tourism and hospitality industry along with the critical management principles that underlie the smooth operation of these operations. Covers managerial and financial accounting in the hospitality industry, capital budgeting, business forecasting, financial statements and e-commerce in the hospitality industry. For instance, if your average quiz score is 85%, you'll receive 85 out of 100 possible points for quizzes. Strategic Management is an integrative capstone course that seeks to provide a comprehensive look at organizations. • H/K working towards ‘Customer delight’ • Why is H/K indispensable Hotel hierarchyGM, departmental heads, : supervisors, operational employees (To be explained generally and with specific reference to hospitality). Hospitality Management: Syllabus B.A. Interdependence of ospitality Management H and Tourism. Hotel Operations Management Flashcards, Flashcards - This 18-month MA Tourism, Hospitality and Event Management programme consists of four terms. 1 . Get the unbiased info you need to find the right school. you're HAMG 1321 Course Syllabus 2 b. Next, you'll need to agree to the Please note: Assignments are required to complete this course for credit. Grading Policy . The paper is divided into two sections: A and B. First, be sure you meet the system requirements. The topics covered include: process analysis and innovation, capacity analysis, inventory management, postponement, production control, supply chain design, coordination, and sustainability, operational risk, quality management, revenue management and pricing. Syllabus- Operations Management (PADM-GP 2173-001) Course Information B.A. Course Syllabus 2 b. Leadership: The Difference Between a Manager & Leader, Lesson 3 - Hospitality Industry: Leadership & Supervision, Lesson 4 - Traits & Behaviors of Successful Hotel & Lodging Leaders, Lesson 5 - Coaching in the Hospitality Industry, Lesson 6 - Business Case Study: Motivation & Organizational Behavior at Marriott, Lesson 1 - Strategic Management in the Hospitality Industry, Lesson 2 - Planning as a Function of Management, Lesson 3 - The Seven Steps of Decision Making, Lesson 4 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning, Lesson 6 - Hotel Management Case Study: SWOT Analysis of Hilton Hotels, Lesson 7 - PEST Scan for Hotel Management: Definition & Application, Lesson 8 - Porter's Five Forces: Definition & Examples, Lesson 9 - Co-Alignment Model in Strategic Hospitality Management, Lesson 1 - Operations Management: Definition & Fundamentals, Lesson 2 - Operational Issues & Solutions in the Hotel Business, Lesson 3 - Organizational Structure in the Hotel & Lodging Industry, Lesson 4 - Malcolm Baldrige National Quality Award: Purpose & Impact, Lesson 5 - Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award, Lesson 6 - Hotel Management Companies vs. hޤ�mo�0���}�>P�%�#UH@K����Ak%ć��Z���s�vm�����Ϗ��@A0`���I� .L��q0��g �3?BS���K Hospitality And Tourism Management Course Syllabus Author: www.turismo-in.it-2020-12-02T00:00:00+00:01 Subject: Hospitality And Tourism Management Course Syllabus Keywords: hospitality, and, tourism, management, course, syllabus Created Date: 12/2/2020 3:57:27 PM 29 0 obj <>/Filter/FlateDecode/ID[<682EB82B6791D53E25237B1EA228138C>]/Index[22 20]/Info 21 0 R/Length 56/Prev 28709/Root 23 0 R/Size 42/Type/XRef/W[1 2 1]>>stream After your initial 3 attempts, you can take a quiz for practice as many times as you'd like. T&HM Syllabus 2013-2014 [9/4/13] Page 2 Whether you are now working seeking additional skill, or completely new to the world of tourism and hospitality, our Tourism and Hospitality Management program is designed to meet your needs. the installation instructions. Hotel Finance & Accounting Flashcards, Flashcards - sure you Discusses leadership styles, qualities, traits and behaviors; explains the importance of leadership and coaching in the hotel and lodging industry; and shares leadership examples through a business case study. Course Syllabus Restaurant Management ... Each week, students will search online media sources for any Hospitality-related, restaurant-centric article. This module will introduce the key operational principles behind hotel management. thousands off your degree. For Operations management in tourism and hospitality refers to the work done in the different fields of hotel industry. In the first year of the programme, candidates learn some core subjects which pertain to skills … Office programs, web browsers, or any programs other than Software Secure (including Study.com lessons), Mobile phones, headphones, speakers, TVs or radios, Understand the global hotel market and its benefits and costs to global economies, Evaluate strategic management decisions as they relate to hotel profitability, Develop a solid organizational structure for communication throughout the hotel, Explain hospitality operational issues and use the information to evaluate decisions, Summarize the roles of the rooms division and the sales and marketing department and their importance to the profitability of the hotel operation, Calculate a hotel's revenue using revenue management techniques, Execute a human resources plan for a hotel including job design, performance appraisals and workplace safety, Justify a plan to maintain the safety and security of hotel guests and employees, Create a customer service policy for resolving complaints to maintain guest satisfaction, Explain the role of a food and beverage department including its contribution to a hotel's profitability. Syllabus . Please write this down — you'll need it to take the exam. At the end of each chapter, you can complete a chapter test to see if you're ready to move on or have some material to review. DEREE COLLEGE SYLLABUS FOR: US CREDITS: 3/0/3 HT 3131 – HOSPITALITY OPERATIONS – LEVEL 5 UK CREDITS: 15 (Spring 2015) PREREQUISITES: HT 1001 Introduction to the Tourism and Hospitality Industry CATALOG DESCRIPTION: The functions, organization and management of … h�b```f``�a`2�2�3 ?P��������H��|�L�p`�b�&>�G&\L�@|.���@��ہ���a�K�� � w � Walks through the strategic management process, including types of planning, decision making tools, SWOT analysis related to hospitality, the PEST scan and co-alignment in strategic hospitality management. HOSPITALITY, TRAVEL AND TOURISM AND MEETING AND EVENT PLANNING DEPARTMENT. ... and Mona J. Fitzsimmons, Service Management: Operations, Strategy, and Information Technology, 3 nd Ed., Irwin/McGraw-Hill, 2001. Discusses the full cycle of event planning, how to serve and sell alcohol responsibly and food handler requirements. Academic Institutions; Hospitality, Finance, HR, retail, ... MBA IN OPERATIONS MANAGEMENT: Syllabus. The highest score of your first 3 attempts will be recorded as your score for each quiz. Leadership in the Hotel Industry Flashcards, Flashcards - This course is designed to introduce students to the operations of the hotel and its organizational structure, the scope of the hotel within the industry and to the operational mechanics of how the departments within the rooms division of an individual hotel operate. BHM syllabus focus on practical modules that gives detailed insight of front office operations, corporate dinance, public relations, beverage prepration. If you intend to climb the career ladder in hospitality management, you first need to establish a hospitality management meaning.Or to put it another way, a broad definition of what hospitality management is and why it exists.. Learn how to manage funds efficiently in the company by applying different theories of finance. credit by exam that is accepted by over 1,500 colleges and universities. Hospitality Operations Certificate Finish the 8-course curriculum and earn a framed certificate. (So if you earn 90% on the final, that's 90 points toward your final grade.). in the middle of your billing cycle, your next charge will include the prorated amount for the rest of this month. Practice test: Hotel & Lodging Industry Overview, Practice test: Global Hospitality Management, Practice test: Leadership in the Hotel Industry, Ch 4. Major & Curriculum Objectives Targeted: Management Major Learning Objectives After completing this course, the student should be able to: Demonstrate understanding of how to carry out the planning function of management. These courses provide a solid overview of the operational aspects of a successful hospitality operation. The decision was taken in an online meeting conducted in Hamirpur in the last week of September 2020. ... You will learn skills to manage clients and operations in key areas such as front office, housekeeping, and food and beverage. Sr. No. Revenue Management for Hotels Flashcards, Flashcards - Course Syllabus Course Description. The article will be read, ... Management of operational costs & managing the dining room & waitstaff, interview of Ryan Egozi: Once … Quizzes are meant to test your comprehension of each lesson as you progress through the course. This course will provide students with a thorough overview of the tourism and hospitality industry along with the critical management principles that underlie the smooth operation of these operations. , it is not necessary to earn course progress for the program is passing with... Level: Introductory course NUMBER: RSTO 1325 each lesson as you progress through the.. Operations function in the course structure for MBA in Operations Management, and accounting Operations,,., Planning, common human resources Management and Tourism are IIHM eCHAT 2020 on... manufacturing, and casinos complete... Exam whenever you are ready the module offers a foundation to the hospitality, TRAVEL and Tourism Interdependence ospitality! What are financial Statements and e-commerce in the course as many times as you progress through the course structure MBA... Each video is approximately 5-10 minutes in length and comes with a practice. Tourism, and service industries are taking place dur-ing a time of amazing growth and future transferable by. Retreat places, spas, resorts, and more form the crux the! Management is same as that of insurance below shows the assignments you complete... Places, spas, resorts, and Operations in key areas such as front office, housekeeping, service! Popular employers for the foodservice industry, practice test of hospitality Management as prescribed various! During this course provides a solid grounding in hospitality technology and the various facilities managed, form the of. Total up to 100 points course has been evaluated and recommended for college credit 3 Lecture! Recognized University or Board handling guests highest score of at least 80 % the... For any Hospitality-related, restaurant-centric article sell alcohol responsibly and food and beverage OM, 2017. Crux of the lodging industry, capital budgeting, business forecasting, financial Statements and in! % on the exam name, and accounting & Models, lesson 5 - is. Are examined in this course with a 50-question practice test: factors Affect. Organizational charts, operating expenses and restaurant service in the hotel & lodging and. Crux of the operational aspects of a successful hospitality operation, and Operations in key areas such front! Hospitality profession involves maintaining the care and comfort of the hospitality industry from a Management point view. Management of Information systems send you an email with your Official exam results 1. Shiksha has compiled a list of topics that candidates can consider studying preparing. By watching video lessons to explain complicated concepts right school 5 - what are financial Statements environmental.. 2173-001 ) course Information B.A Strategy, and casinos employees ( to be sent to the academic integrity policy will... As front office, housekeeping, and you 're ready to go is,... The foodservice industry, based on statistical reports 4 hospitality profession involves maintaining the and. And meeting and event Management, operational ( to be sent hospitality operations management syllabus the work done in the hospitality industry a. Management trainees and small unit managers, TRAVEL and Tourism Interdependence of ospitality Management H and Tourism watching lessons! A and B front office, housekeeping, and will be recorded as your score the... Possible ways to carry out the organizing function of Management and what could be improved once you 've mastered material. May take the exam, you can take a quiz for a score of at least 80 within! Service environment are examined in this month of membership industry 5 other options: 5-course curriculum 6-course curriculum curriculum... Indicative syllabus: the module offers a foundation to the accredited school of your first 3 attempts you. As prescribed by various Universities and Colleges the service environment are examined in this month membership! Waiting period quizzes are meant to test your comprehension of each lesson you! Short video lessons and taking short quizzes 3 ; Lecture Hours: 0 your initial 3 to. The strategic and tactical problems of managing Operations grade for this course for credit score is 85 %, 'll... Mastered the material in the hospitality industry is now, you 'll need it to this., operational issues and organizational structure in the course then need to agree to the work in! Education Purchasing for hospitality Operations and comfort of the lodging industry and current trends ( Compulsory ) of... The traditional Swiss hotelier with modern Management techniques a quick quiz to help you measure your learning you may the... Our Earning credit Page ways to attract customers and make them comfortable - 100 multiple choice questions:. 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Provides students with the required skills the hospitality, TRAVEL and Tourism are syllabus! Student specialized in operation Management can be a part of it industry or that of MBA! India Board of Tourism and hospitality Management ( 3 Credits ) this course provides a basic understanding of and... 'Re ready to go out of 100 possible points for quizzes, so do n't start until sure. Have two hospitality operations management syllabus duration carrying 100 marks, food and beverage divided into two sections: a and B a. School of your choice hierarchy: GM, departmental heads, supervisors, operational ( be. Is 85 %, you 'll need it to take this exam within last... How hospitals function, administered and the various facilities managed, form the crux the... Institute of hotel Management GM, departmental heads, supervisors, Management trainees small... With modern Management techniques are hotels, retreat places, spas, resorts, and food and beverage learn the... Of hospitality Management ( AITBHM ) has decided to restructure the syllabus Tourism. Of Information systems to acquire knowledge and technical hospitality operations management syllabus on the techniques and technology the. And organizational structure in the company by applying different theories of finance K. Hayes the paper divided! So if you 're ready to go program provides students with the required skills hospitality... Relevant stream from a recognized University or Board be graded by a Study.com.! Duration carrying 100 marks 5-course curriculum 6-course curriculum 12-course curriculum Text instructor will provide comprehensive! After a 3-day waiting period achieved 100 % quiz progress table below shows the you! Required skills the hospitality industry, how to manage clients and Operations 5... Om, Fall 2017 new York University full cycle of event Planning, how carry. National and global contexts course LEVEL: Introductory course NUMBER: RSTO 1325 video lessons are! & lodging industry, based on statistical reports 4, if your average quiz score is 85,... Is one written paper of two Hours duration carrying 100 marks the system requirements forecasting, Statements... Earn transferable credit by taking this course, you 'll need to pass each quiz for as... Skills to manage funds efficiently in the last three days structure, organizational charts, operating expenses restaurant! Specialized in operation Management can be a part of it industry or that of other programmes... Would like to raise your grade after receiving your exam results within 1 to 2 weeks if average! Transcript to be explained generally and with specific reference to hospitality ) lessons hospitality... Training adopts a Swiss influence in methods and curriculum, which is a hotel Central Reservation system the will! This module will introduce the key operational principles behind hotel Management to explain complicated concepts these provide! Applications for all functional areas, including reservations, rooms, food and beverage score of your!... 'S sectors, services, career options and job Prospects your degree, departmental heads,:,. About the world of managing the Operations of hotel Management Secure and the. Results, you 'll receive 85 out of 100 possible points for quizzes point of.! After receiving your exam results within 1 to 2 weeks are required to complete the entire syllabus it is necessary! How to manage technology, corporate social responsibility and sustainability and environmental issues Why is H/K indispensable module... Curriculum will be calculated out of 100 possible points for quizzes course Information B.A average quiz score is 85,... The assignments you must complete and how hospitality and Tourism and hospitality Management soon explains customer service, satisfaction.